Palmer Associates, LLC is a premier sales training consulting firm specializing in engineering a customized Integrated Training Operating Systems that accelerates job performance by upgrading on-boarding effectiveness at the operating system level.
Palmer Associates, LLC employs a 2-phase process to engineer an integrated training operating system that aligns on-boarding to commercial strategy leveraging blended learning to accelerate job performance.
This process involves:
Assess current and future state commercial needs with all key stakeholders
Inventory current on-boarding processes and assets
Identify gaps and provide recommendations
Engineer an Integrated Training Operating System:
Based on the commercial strategy and current assets, design (or redesign) an integrated training operating system and process for implementation.
Build the content necessary to transition disparate training programs into a cohesive on-boarding process
Our approach when developing employing this process of customized training is to incorporate change management principles to create training solutions that are integrated and sustained throughout the commercial organization. This difference produces a highly effective sales force capable of achieving positive and sustainable growth.
What is On-boarding? On-boarding is the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors to become effective organizational members and insiders.
On-boarding is a process that contains 3 key components:
Orientation provides an employees with an overview of the company, job expectations, policies and procedures, and administrative housekeeping items
Integration is where employees learn to navigate the formal and informal network. This includes meeting with their supervisor/manager, co-workers, customers, establishing lines of communication, responsibilities, and expectations. This is a critical step to successful team dynamics and management.
Execution is the component responsible for teaching employees on the tools of their trade and how to use them to do their job. Execution is critical for setting and achieving goals, tracking successes and being accountable for results.
What is an Integrated Training Operating System? Using the analogy of a computer, an operating system manages all the other applications programs to ensure efficiency and smooth operations. Similarly, an Integrated Training Operating System creates a series of mapped-out on-boarding strategies for a range of positions, all with a common framework to produce job acceleration.
Why is an Integrated Training Operating System needed? Like a PC computer. Over time the hard disk become fragmented creating inefficient use of the space causing the computer to run much slower.
The remedy to this is using a process known as Defragmentation to reduce the amount of fragmentation by re-engineering the hard disk and physically organizing the contents.
Training departments utilize a compilation of various resources aimed at addressing specific knowledge and skill areas. However, these programs, often built out of need (ad-hoc) are and not necessarily aligned and managed to the overall strategy. More importantly, these programs are not maintained and updated nor are they properly integrated into the on-boarding process resulting in slower job performance results.
How can a Training Engineer help? Engineering is a profession concerned with applying knowledge and ingenuity to develop solutions for technical programs. Engineers design materials, structures, and systems while considering the limitations imposed by practicality, and cost.
From a training perspective the engineer is concerned with assessing and applying knowledge of strategy and design to defragment training processes that can limit the the impact and influence on-boarding has with job acceleration and sales force effectiveness.
To illustrate the benefits of an Integrated Training Operating System, we will employ visuals of a hard disk going through the process of defragmentation in order to re-organize content to achieve cohesion and efficiency.
“Accelerating job performance at the operating system level”